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Creative Labs NOMAD II MG 64 MB MP3 Player Blue with Docking Station | List Price: $399.00
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Platform: Macintosh, Windows
Brand: Creative Labs
Binding: Electronics
Warranty: 2 years warranty
Features: - 64 MB of internal memory with 1 SmarkMedia card slot
- Record from your personal CDs or download from the Internet; can also record voice
- FM tuner with 20 programmable stations
- Comes with folding headphones, a USB docking station, rechargeable batteries, and an AC adapter
- Compatible with PCs and Macs
Great unit, if it doesn't break on you! [Posted on 2001-11-14]
We bought two. One for the Best Man and one for the Maid of Honor at our wedding. The units were getting rave reviews until one broke. It didn't even last a month, and now Creative refuses to replace or repair it. This has been going on for over a month now and no action on has been taken Creative's part, except to refuse to provide any support. Given the opportunity I would buy, and recommend to you, someone else's product based upon the support we have recieved.
Cheap components make a cheap finished product [Posted on 2001-12-06]
I've had this player out of the box for about three hours and the battery contacts already broke off. I had a really hard time getting it to work in general, the docking station appeared dead because of the loose battery connection in the player (the station is not USB powered, it requires the batteries in the player to work). The documentation on the Nomad site leaves much to be desired, as does the troubleshooting in the back of the paper manual. I got it to work by putting regular AAA batteries in as they're a fraction of a mm bigger than the rechargables included with the product. I transfered one file to the player and it was really fast, about 5 seconds for a 7MB file. The play back sounded great too. But unfortunately I wasn't satified with having it work using my TV remote batteries, I wanted it to work using the rechargables it came with. I decided to bend the prong out a bit to improve the connection, but everytime I stuck the battery in it just went back to it's original position no matter how careful I was. After the fourth time the prong just snapped off. Not wanting to wait until the product is back in stock for a replacement and definitely not wanting Creative to replace it with a refurbished one (it's 3 hours old, if I wanted a refurbished one that's what I would have purchased to begin with), I decided to put my electrical engineering training to use and took it apart to see if anything could be rigged short of soldering the contact prong back on. I can't believe how cheaply this thing is made, it's components belong in a $10 toy, not a $200 gadget. No dice with the repair either, but it was really easy to take apart which was a bonus. If you take one apart be sure to remove the flash card if you have one in, otherwise it will be difficult to put back together. The outside is really sweet looking, and it works great if you can get it to work, but over all it's just cheaply made and doesn't have what it takes. I'm sad that i've wasted my time and money. Too bad I'm not quite girly enough to be pleased with just the pretty casing.
A Rocky Start, But An Awesome Player [Posted on 2002-01-02]
I received my Nomad as a christmas gift, though it didn't work right out of the box. After calling Creative a few times, I finally got through(If you have to call them make sure to call about 15 mins before they close because you have to answer a bunch of questions). They told me that the rechargeable batteries that came with the player might have been totally dead. So I tried putting some normal alkaline batteries in, it finally worked!! By the way, if you have to do this be careful not to leave the alkaline batteries in too long or else the dock will start to charge them. But, I still can't get the rechargeables to work(Creative said by putting them in the player and taking in and out of the dock they will get charged enough to be recognized by the dock and computer), so you can buy a charger for them or just buy some rechargeable batteries. Besides the batteries not working(that's why I took off a star, actually A 1/2) this is a great player. It displays the song title, lights up, has an equalizer, and just looks cool and is smaller than I thought. But, make sure you read the instructions to figure out all the cool features.
Item listed was not available (substitute was suggested) [Posted on 2002-05-08]
I was looking forward to the blue product and paid for expedited shipping, but was informed by the seller that only silver was available until the middle of next week. I would be cautious about this seller because inventory needs to be more accurate.
Blaster Disaster [Posted on 2003-06-22]
Once upon a time, a boy bought a Nomad II MG player and he was rightly happy. He had just obtained a piece of technology that would hopefully give him countless hours of crystal clear music and many excellent features. Then one day things started to go wrong... After purchasing the docking station to accompany this cool MP3 player (which took several weeks to order in as the boy lived in the Middle East where it wasn't in stock) he quickly took it home to try it out. It didn't work. So he took it back to the shop where, thus was the staff's confidence in the product, they proceeded to plug it into every power outlet available (into which their own devices were plugged and working perfectly) to ensure that it wasn't the fault of the socket - alas to no avail. Finally they conceded there was a problem so the docking station COMPLETE WITH THE PLAYER had to be sent to Singapore for a 3 month warranty draining vacation during which the boy had no use of the player.
It came back apparently working fine.
A while later the unfortunate boy noticed some annoying background noise during operation and so the player had to be handed in for repair again. This time they managed to fix it without sending it to Singapore and for that the boy was grateful. HOWEVER Not long after THAT the docking station again stopped functioning correctly and the boy was informed that it would again have to be sent to Singapore this time at his own expense! --- I have written to Creative America, Asia and Europe and the management here in Dubai. NOTHING positive or helpful has been done. During the player's globetrotting I had no use of it and whilst it was working I NEVER used it in any strenuous situation. It was never mistreated and yet it still broke. How can this be called, "Music on the Go"? I propose a change to the more honest, "Fuzzy noise on the Go" as anything else is basically false advertising.
Yes the warranty has expired but only because it spent three months of its warranty period in Singapore. I have not been shown any kind of empathy and I recommend that people rethink before purchasing. Companies like IRiver offer SUPERB MP3 players (Several of my friends have purchased them).
I do not expect to pay the kind of money I paid and be told that I'll have to dish out more money in order to get it fixed. If Creative had their way, my MP3 player would soon rack up more air miles than I have.
On principle I'd rather throw it away and buy a new device from another company even if it cost more than the proposed repairs. Though this is only one person's tale of woe, my point is this: With a big company like Creative, some products will inevitably have problems. Some customers such as myself may even be unfortunate enough to experience several problems. I can deal with that. What I can't deal with is the complete lack of customer care and the non-existent technical support I have been offered. Creative America and Europe wrote back immediately saying I was not under their jurisdiction. Creative Asia have not written back 3 weeks down the line. They like to waste your time at Creative. HIT THE BACK BUTTON AND BUY SOMETHING ELSE!
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