ooma Core VoIP Phone System with No Monthly Phone Service Bills | List Price: $249.99
Discount Price: Too low to display
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Brand: ooma
Binding: Electronics
Features: - Includes both an ooma Hub and an ooma Scout
- Enjoy unlimited US calling, exceptional voice quality, and must-have features with no monthly fees or contracts
- Receive caller-ID, call-waiting, and voicemail at no extra charge; Pay as you go for low-cost international calls
- Hear voicemail and customize settings in the ooma Lounge
- Try out ooma's enhanced calling features with a free trial of ooma Premier, which includes a free second phone line, real-time message screening, one-touch Do Not Disturb and Send to Voicemail, a second personal number with private voicemail, and more
False advertising? [Posted on 2009-01-03]
Isn't OOMA's presentation misleading? I thought Verizon owned the lines going into my house? How can I throw away their bill and still use VOIP?! I would still be forced to use (and pay) to get internet access from somewhere!? Whether satellite, cable, or phone company ... Does OOMA have a deal where they pay Verizon for using the DSL line? ... throw away your bill? ... it's misleading.
Amazing VOIP Solution [Posted on 2009-01-03]
I was amazed by 2 things with this system.
1. Voice clarity, even with a low bandwidth internet connection.
2. Ease of setup and use. It cant get any more simpler than this.
Another thing to note is its packaging which includes everything needed to setup the system (including the phone and ethernet cables) and not to forget the stylish boxes. Without any monthly subscription fee, this is the best VOIP solution I could ask for.
You Can't Go Wrong! [Posted on 2009-01-04]
In one word, WOW! ooma was so easy to set up. I was up and running in less than 15 minutes. I have made many long distance, in state, and local calls to test the sound quality. It was great. Crystal clear sound, better than the landline I ditched. Why worry about the company's business model? They have a super management team. ooma will pay for it self in less than 3 months in my case. You really have nothing to lose. I bet you this company will be in business for a long time and that they will come up with many more features such as video, who knows what else. I have never done a review of a product before, but had to with this. Will update in future, if anything has changed.
Super Slimy Deceptive Product Description [Posted on 2009-01-04]
Why do telco companies have to be so dishonest? That "they all do it" seems to be a horrible excuse.
Ooma's product description here at Amazon, and on their own website is CRIMINALLY deceptive - one can only hope that with the change the majority of Americans voted for in Washington will produce a change in the lack of oversight of American business.
As has been stated in a small number of the reviews already posted here -
A) OOMA DOES NOT HAVE phone numbers in all areas of the country. Their website and Amazon description have no mention of this - the text all implies that it doesn't matter where you are in the US or what phone number you have - you can get a local number from Ooma. But nothing could be further from the truth. FLAT OUT LIE. (try find ANY number in Hawaii - impossible.)
B) Unlimited is not unlimited. They tell you - without qualification - here at Amazon and on their website that you get "unlimited" calling. But you do NOT get unlimited calling - there is a limit. FLAT OUT LIE.
Some apologists (employees?) here post glowing reviews and diss those that expose the lies by saying "all the telecom companies" do it (lie). Please. The lies have got to stop and I for one can't wait until the lying cheating culture of the current American generation (Madoff / Wall Street) is brought to justice. Ooma's employees included. BIG FINES and people need to go to jail.
Jump over to the FTC (Federal Trade Commission) website and anyone who understands English will understand that Ooma - and Amazon by hosting their ads - is acting unlawfully by engaging in deceptive advertising:
"What makes an advertisement deceptive?
According to the FTC's Deception Policy Statement, an ad is deceptive if it contains a statement - or omits information - that:
* Is likely to mislead consumers acting reasonably under the circumstances; and
* Is "material" - that is, important to a consumer's decision to buy or use the product."
Saying you can get a phone number that you can't is misleading, has misled customers and is very material to customer decision to purchase.
Anyone who thinks that their purchase of an Ooma product will deliver the rest of what they promise ("perpetual" "free" calling even with a limit) --- I have a bridge I'd like to sell you. When the business plan doesn't work and Ooma's Ponzi scheme (selling hardware brings in the monehy to operate the free calling - when the sales of hardware slows down, when they are forced to pay fines for their lies) breaks - a lot of people will be left holding worthless useless equipment that provides zero service......
Inattentive customer service & technical problems make the product unusable [Posted on 2009-01-05]
We have had the Ooma device at home for several months, as the only home phone service (read: no landline but individuals with cell phones). For approximately a month we have had problems receiving telephone calls through Ooma. First, the problem seemed only to be a delay of approximately 10 seconds between the time we picked up the telephone and the time we heard the caller. It occurred sporadically. Now, it is frequent for us to not get a large percentage of calls at all - they go straight to voicemail without any ringing. (Note that while Ooma has a "direct to voicemail" setting we have never used it.) Our connection (DSL) meets Ooma specifications and we have carefully followed the manual in setting up the hardware.
Customer service received from Ooma has been minimal. When calling for support, I have always waited approximately 20 minutes. Once or twice I got through to a customer service rep; all other times I was directed to a voicemail system, left a message, and received no response. I have been corresponding with a CSR via E-mail about this problem but received a canned reply copied from the FAQ web page followed by no useful help.
If you sincerely believe that you will have no problems following setup of your Ooma system during the years-long lifetime allotted to the hardware, Ooma may be for you. Please, though, be warned. Once Ooma has your money for the hardware and you have reached the point where it is not returnable to the retailer, they have no financial motivation to give you customer service unless you subscribe to their "premier" add-on telephone services. If you provide them no additional income, they receive no benefit from giving you additional (costly) customer service from their employees.
Please reconsider if you are thinking of purchasing the Ooma system; even if you set up everything properly and Ooma works at first, it is no guarantee of continued success. We believed we were doing a financially responsible thing by investing in Ooma's hardware and replacing the landline with their service. Now we sincerely regret this decision and hope you will not make the same mistake.
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